Compliments and Complaints

Compliments

At Advanced Mortgage Solutions we pride ourselves on supplying the highest standard of service possible. Indeed we strive to achieve the best results for all of our clients. It doesn't matter what you want. This could be a new loan to buy your first home, a top-up to go on holiday, or the best deal around to purchase a rental property. We are here to exceed your expectations.

Please feel free to read what other people had to say about their experience with Advanced Mortgage Solutions.

For existing clients who would like to leave their comments please click here.

Disputes Resolution Facilities

Advanced Mortgage Solutions believes it is essential for our clients to be able to use mortgage advisers. Hence people who are completely competent in the advice that they give. With this in mind Advanced Mortgage Solutions has in place a formal disputes procedure. This deals with complaints or disputes arising from that advice.

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to [your email address] and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

• acknowledge your complaint within 1-2 working days
• gather and evaluate information about your complaint
• respond to you within 20 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

The contact detail are:

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

• by calling 0800 347 257
• by emailing complaints@fscl.org.nz
• through FSCL’s website: www.fscl.org.nz
• writing to: FSCL
                   PO Box 5967
                   WELLINGTON 6011

The External Dispute Resolution Scheme is a statutory requirement for Advanced Mortgage Solutions. It is a free service established to provide you with an independent mechanism to resolve specific complaints. The decision made by Financial Services Complaints Limited however is final with little recourse to their decision.

 

Latest News

Miller, Scott
27 May 2024

Published by Scott Miller

When can I use my KiwiSaver to purchase a house?

When can I use my KiwiSaver?
KiwiSaver is a voluntary, work based retirement savings scheme available to all citizens and permanent residents living or normally living in New Zealand.

  • Scott is an excellent mortgage broker. He is quick with replies, professional and will answer any questions you may have. Buying first home can be stressful but Scott made sure that entire process was smooth and stress free.
    Karolina K - 13 October 2025
  • I highly recommend working with Advanced Mortgage Solutions for all your mortgage needs in addition to a suite of finance related services.
    Marcus Stephen - 13 October 2025
  • We worked with Greg from Advanced Mortgage Solutions to secure our first home loan, and couldn’t have asked for a better experience. Our application wasn’t straightforward, but Greg handled it with professionalism, positivity, and great communication throughout. He was approachable, realistic about what to expect, and had a real “can-do” attitude that helped get everything across the line under tight timeframes. We’re so grateful for his help and would highly recommend him and the team!
    James Caughley - 06 October 2025
  • As a first home buyer, Greg made sure I understood every step of the process from start to finish and I couldn't be more grateful. I highly recommend Greg to anyone looking at buying a home in the future!!!
    Thomas Banks - 30 September 2025
  • While there is a bit of stress in the whole process, Greg and the team greatly cut down the overall stress and worry for me with the process. I really appreciate the help and would recommend anyone check them out if they're looking into the home load process.
    Zak Francis - 24 September 2025