Compliments and Complaints

Compliments

At Advanced Mortgage Solutions we pride ourselves on supplying the highest standard of service possible. Indeed we strive to achieve the best results for all of our clients. It doesn't matter what you want. This could be a new loan to buy your first home, a top-up to go on holiday, or the best deal around to purchase a rental property. We are here to exceed your expectations.

Please feel free to read what other people had to say about their experience with Advanced Mortgage Solutions.

For existing clients who would like to leave their comments please click here.

Disputes Resolution Facilities

Advanced Mortgage Solutions believes it is essential for our clients to be able to use mortgage advisers. Hence people who are completely competent in the advice that they give. With this in mind Advanced Mortgage Solutions has in place a formal disputes procedure. This deals with complaints or disputes arising from that advice.

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to [your email address] and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

• acknowledge your complaint within 1-2 working days
• gather and evaluate information about your complaint
• respond to you within 20 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

The contact detail are:

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

• by calling 0800 347 257
• by emailing complaints@fscl.org.nz
• through FSCL’s website: www.fscl.org.nz
• writing to: FSCL
                   PO Box 5967
                   WELLINGTON 6011

The External Dispute Resolution Scheme is a statutory requirement for Advanced Mortgage Solutions. It is a free service established to provide you with an independent mechanism to resolve specific complaints. The decision made by Financial Services Complaints Limited however is final with little recourse to their decision.

 

Latest News

Miller, Scott
24 March 2020

Published by Scott Miller

Today's announcement on Mortgage Holidays

With today’s announcement by the Finance Minister about 6-month mortgage holidays, we have been inundated by enquiries from our clients.

  • Scott was great, he understood what I wanted to do and put it into action.
    Brad Alderslade - 25 June 2018
  • Fantastic outcome - very excited about our 1st home!
    Daniel and Angela Johnston - 23 March 2017
  • Buying our first home was made a lot easier having Scott dealing with the finance.
    Lachlan and Jamie Johnston - 15 February 2016

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