Compliments and Complaints

Compliments

At Advanced Mortgage Solutions we pride ourselves on supplying the highest standard of service possible. Indeed we strive to achieve the best results for all of our clients. It doesn't matter what you want. This could be a new loan to buy your first home, a top-up to go on holiday, or the best deal around to purchase a rental property. We are here to exceed your expectations.

Please feel free to read what other people had to say about their experience with Advanced Mortgage Solutions.

For existing clients who would like to leave their comments please click here.

Disputes Resolution Facilities

Advanced Mortgage Solutions believes it is essential for our clients to be able to use mortgage advisers. Hence people who are completely competent in the advice that they give. With this in mind Advanced Mortgage Solutions has in place a formal disputes procedure. This deals with complaints or disputes arising from that advice.

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to [your email address] and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

• acknowledge your complaint within 1-2 working days
• gather and evaluate information about your complaint
• respond to you within 20 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

The contact detail are:

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

• by calling 0800 347 257
• by emailing complaints@fscl.org.nz
• through FSCL’s website: www.fscl.org.nz
• writing to: FSCL
                   PO Box 5967
                   WELLINGTON 6011

The External Dispute Resolution Scheme is a statutory requirement for Advanced Mortgage Solutions. It is a free service established to provide you with an independent mechanism to resolve specific complaints. The decision made by Financial Services Complaints Limited however is final with little recourse to their decision.

 

Latest News

Miller, Scott
27 May 2024

Published by Scott Miller

When can I use my KiwiSaver to purchase a house?

When can I use my KiwiSaver?
KiwiSaver is a voluntary, work based retirement savings scheme available to all citizens and permanent residents living or normally living in New Zealand.

  • Greg was brilliant to deal with - so knowledgeable and explained everything in an easy to digest way. Very thoughtful and provided great advise about the available options. Even called me while he was on holiday to make sure I was up-to-date through the process. Would definitely recommend him for anyone in the market who wants to have a positive experience with a great outcome.
    Jonathan Foreman - 19 May 2025
  • Couldn't recommend Scott from Advanced Mortgage Solutions any higher. He has been incredibly helpful to my partner and I with our first home purchase. He has made it super easy to understand every process.
    Todd Johnston - 12 May 2025
  • A huge thank you to Scott for helping us get into our first home! As first home buyers, we had no idea what to expect and Scott's process was super easy to follow and he was always a phone call away. I would 100% recommend Scott and the team at Advanced Mortgage Solutions!
    Nina Pau'u - 07 May 2025
  • Scott was a fantastic help in securing our mortgage! He was responsive, knowledgeable, and trustworthy - I am so glad we went through Advanced Mortgage Solutions to help us buy our first home!
    Taylor O'Shannessey - 30 April 2025
  • Scott was amazing, this was our 2nd house purchase through his help, went above and beyond to get the deal done through the xmas holidays, and going out of his way to accommodate our work schedule to fit in meetings. Highly recommend to anyone in the house market
    Kurt Jamieson - 27 April 2025