Compliments and Complaints

Compliments

At Advanced Mortgage Solutions we pride ourselves on supplying the highest standard of service possible. Indeed we strive to achieve the best results for all of our clients. It doesn't matter what you want. This could be a new loan to buy your first home, a top-up to go on holiday, or the best deal around to purchase a rental property. We are here to exceed your expectations.

Please feel free to read what other people had to say about their experience with Advanced Mortgage Solutions.

For existing clients who would like to leave their comments please click here.

Disputes Resolution Facilities

Advanced Mortgage Solutions believes it is essential for our clients to be able to use mortgage advisers. Hence people who are completely competent in the advice that they give. With this in mind Advanced Mortgage Solutions has in place a formal disputes procedure. This deals with complaints or disputes arising from that advice.

Please feel free to lodge complaints by telephoning, emailing or writing to The Director, Advanced Mortgage Solutions Limited, PO Box 27243, Shirley, Christchurch 8640, or phone (03) 980 454. Or finally please feel free to email us via our content form.

If Advanced Mortgage Solutions receives a complaint, we will do everything in our power to resolve it promptly. This will reduce any unnecessary and inappropriate escalation of minor complaints. If an agreement to your complaint cannot be reached, you may refer your complaint to our External Dispute Resolution Scheme. The contact detail are:

Financial Service Complaints Limited by emailing info@fscl.org.nz, calling Financial Service Complaints Limited on 0800 347 257, or in writing to P.O. Box 5967, Lambton Quay, Wellington, 6145.

The External Dispute Resolution Scheme is a statutory requirement for Advanced Mortgage Solutions. It is a free service established to provide you with an independent mechanism to resolve specific complaints. The decision made by Financial Services Complaints Limited however is final with little recourse to their decision.