Compliments and Complaints

Compliments

At Advanced Mortgage Solutions we pride ourselves on supplying the highest standard of service possible. Indeed we strive to achieve the best results for all of our clients. It doesn't matter what you want. This could be a new loan to buy your first home, a top-up to go on holiday, or the best deal around to purchase a rental property. We are here to exceed your expectations.

Please feel free to read what other people had to say about their experience with Advanced Mortgage Solutions.

For existing clients who would like to leave their comments please click here.

Disputes Resolution Facilities

Advanced Mortgage Solutions believes it is essential for our clients to be able to use mortgage advisers. Hence people who are completely competent in the advice that they give. With this in mind Advanced Mortgage Solutions has in place a formal disputes procedure. This deals with complaints or disputes arising from that advice.

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to [your email address] and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

• acknowledge your complaint within 1-2 working days
• gather and evaluate information about your complaint
• respond to you within 20 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

The contact detail are:

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

• by calling 0800 347 257
• by emailing complaints@fscl.org.nz
• through FSCL’s website: www.fscl.org.nz
• writing to: FSCL
                   PO Box 5967
                   WELLINGTON 6011

The External Dispute Resolution Scheme is a statutory requirement for Advanced Mortgage Solutions. It is a free service established to provide you with an independent mechanism to resolve specific complaints. The decision made by Financial Services Complaints Limited however is final with little recourse to their decision.

 

Latest News

Miller, Scott
27 May 2024

Published by Scott Miller

When can I use my KiwiSaver to purchase a house?

When can I use my KiwiSaver?
KiwiSaver is a voluntary, work based retirement savings scheme available to all citizens and permanent residents living or normally living in New Zealand.

  • Scott was great- Super Knowledgeable and friendly. As first home buyers, I could not recommend these guys enough :)
    Aleisha Glasson - 03 July 2025
  • Amazing! Worked with Greg to buy my first house. Helped me through a raft of unforeseen issues and complications with calmness and professionalism. 5 stars and would recommend to anyone looking to purchase a house.
    Casey Hammond-Parrish - 23 June 2025
  • Firstly, Scott is such a knowledgable and friendly human being. We did not feel pressure at any stage of the process! With his guidance we were able to purchase our first home.
    Rashitha Gamage - 22 June 2025
  • Scott was friendly, professional, and invaluable in helping us secure a mortgage and purchase our first home.
    Tim Hamblin - 17 June 2025
  • We dealt with Greg through purchasing our first home. Greg was everything we wanted as first home buyers clearing up and grey areas and making it simple and stress free. Would highly recommend to anyone looking at or even thinking about buying. 10/10
    Jamie Botting - 16 June 2025