Client Guarantee

At Advanced Mortgage Solutions we value service above all else.

These are our detailed guidelines of what services you can expect to receive throughout the application process with Advanced Mortgage Solutions. We want you to feel completely satisfied with our services.

If you have questions, contact us immediately for free advice on your mortgage, financing and insurance needs.

Initial contact

  • When you first contact us to make an appointment for the first time. You can expect a return call that same day. We will discuss your strategic relationships which include your solicitor, accountant, property valuer and real estate agent. Then we will provide you with high quality, proven referrals if necessary.
  • By the end of our first call, you will know what documents we will need. We will give you our personal disclosure statement, client service guarantee and testimonial page. Also we will follow up the next day to confirm you have received these documents from us. As you begin sending documents to us, you’ll receive confirmation receipts immediately. 

Purchasing your home

  • We will contact your lawyer, accountant and real estate agent on receipt of the sale and purchase agreement. Hence we can introduce ourselves and look after the lending on your behalf. When we have all the documents, our team will check them and provide you with the best options within two working days
  • Once approved and accepted the application will be submitted to the lender the next day. You will receive advice that the application has been submitted immediately,. You will then be notified when to expect a response from the bank. Throughout this stage, we will be informing you about the progress of the loan, every day until it is approved.
  • Furthermore we will send an unconditional finance offer to your solicitor the day that the loan is approved. We will contact you one week before the settlement date, just to check that everything is on track. On settlement day you will receive a call from us to congratulate you! We will follow up with you one a week later to ensure that you are happy with our service and your lending.

Latest News

Miller, Scott
27 May 2024

Published by Scott Miller

When can I use my KiwiSaver to purchase a house?

When can I use my KiwiSaver?
KiwiSaver is a voluntary, work based retirement savings scheme available to all citizens and permanent residents living or normally living in New Zealand.

  • Scott and his team are professional, approachable and able to explain complicated financial terms in ways anyone can understand. This is our second time using Advanced Mortgage Solutions for the purchase of property and I can't recommend them enough.
    Alex Adamson - 11 November 2024
  • We had a fantastic experience as first home buyers working with Scott. Really professional and open to any and every question. The guidance made the process of getting a mortgage sorted largely stress free. Cheers Scott and the AMS team!
    Gareth Salisbury - 05 November 2024
  • An absolutely fantastic few months with Scott. Such a seamless mortgage and first home buying experience! Him and the team (and ofcourse Gus!) made everything from home loans, to insurance feel like an easy and fun experience. Not too mention, such an easy team to talk too at any time regarding any questions or queries which we definitely had a few of as it was our first home purchase.
    Caitlin Hartley - 04 November 2024
  • We worked with Scott to refinance our home loan and he was so great to work with, he kept us updated on everything and was very easy to get a hold of. Thank you!
    Julia Greenslade - 01 November 2024
  • Awesome experience with Scott was very helpful with our home loan and would highly recommend going through Advanced Mortgage Solutions.
    Liam Whareaitu - 01 November 2024