Client Guarantee

At Advanced Mortgage Solutions we value service above all else.

These are our detailed guidelines of what services you can expect to receive throughout the application process with Advanced Mortgage Solutions. We want you to feel completely satisfied with our services.

If you have questions, contact us immediately for free advice on your mortgage, financing and insurance needs.

Initial contact

  • When you first contact us to make an appointment for the first time. You can expect a return call that same day. We will discuss your strategic relationships which include your solicitor, accountant, property valuer and real estate agent. Then we will provide you with high quality, proven referrals if necessary.
  • By the end of our first call, you will know what documents we will need. We will give you our personal disclosure statement, client service guarantee and testimonial page. Also we will follow up the next day to confirm you have received these documents from us. As you begin sending documents to us, you’ll receive confirmation receipts immediately. 

Purchasing your home

  • We will contact your lawyer, accountant and real estate agent on receipt of the sale and purchase agreement. Hence we can introduce ourselves and look after the lending on your behalf. When we have all the documents, our team will check them and provide you with the best options within two working days
  • Once approved and accepted the application will be submitted to the lender the next day. You will receive advice that the application has been submitted immediately,. You will then be notified when to expect a response from the bank. Throughout this stage, we will be informing you about the progress of the loan, every day until it is approved.
  • Furthermore we will send an unconditional finance offer to your solicitor the day that the loan is approved. We will contact you one week before the settlement date, just to check that everything is on track. On settlement day you will receive a call from us to congratulate you! We will follow up with you one a week later to ensure that you are happy with our service and your lending.

Latest News

Miller, Scott
27 May 2024

Published by Scott Miller

When can I use my KiwiSaver to purchase a house?

When can I use my KiwiSaver?
KiwiSaver is a voluntary, work based retirement savings scheme available to all citizens and permanent residents living or normally living in New Zealand.

  • Amazing! Worked with Greg to buy my first house. Helped me through a raft of unforeseen issues and complications with calmness and professionalism. 5 stars and would recommend to anyone looking to purchase a house.
    Casey Hammond-Parrish - 23 June 2025
  • Firstly, Scott is such a knowledgable and friendly human being. We did not feel pressure at any stage of the process! With his guidance we were able to purchase our first home.
    Rashitha Gamage - 22 June 2025
  • Scott was friendly, professional, and invaluable in helping us secure a mortgage and purchase our first home.
    Tim Hamblin - 17 June 2025
  • We dealt with Greg through purchasing our first home. Greg was everything we wanted as first home buyers clearing up and grey areas and making it simple and stress free. Would highly recommend to anyone looking at or even thinking about buying. 10/10
    Jamie Botting - 16 June 2025
  • As a first home buyer I could not recommend the team at Advanced Mortgage Solutions more!
    Michaela Sibbald - 16 June 2025